Plant Keychain

Delivery

• Delivery fees are dynamic according to volume ordered and are priced by zip code.
• Delivery fee is charged on top of order total.
• We will either use a third party delivery service or our own in house driver at our discretion.  
• Deliveries will be anytime between the hours of 11-6 on the day selected. While we can not guarantee specific time frames, we will do our best to accommodate your preference of timeframe if noted.  
• If it is a residential delivery with no doorman, we will reach out to the recipient to arrange delivery prior to scheduling.
• All deliveries are curbside.  Driver will not set and place inside home or business. 
• If the delivery is returned to Sprout Home due to the recipient not being available, an invoice will be sent to the purchaser for payment due for redelivery.

Pick Up

• Pick up orders will be automatically processed for requested day of pick up between the hours of 11-6.
• Please note which store you are picking up from when ordering.  We have two storefronts and product availability can vary depending on order. 

Shipping

• We ship USPS priority to the Continental USA.  We do not currently accept international orders.
• Timing and fees vary depending on delivery location and size and weight of package.  
• We will normally get your package out within 3 business days. 
• Not all items are shippable. The cart will not let you check out with shipping selected if there are delivery or pick up items
• Items that are available to ship you will see a 'this item is available for shipping' logo on the item description.
• If a package is returned due to insufficient address we will contact sender for clarification and will need to charge for additional shipping.